ITHouse is looking for an API Expert to strengthen its international operational support service for the MuleSoft platform.
The team ensures the continuity of L2 operations during the European shift, guaranteeing compliance with SLAs and platform stability in a multi-cloud environment (AWS, Azure, OpenShift), in collaboration with internal teams and external vendors.
Key Responsibilities
- Management and resolution of L2 incidents within defined SLAs
- Analyzing the platform, logs, and root causes of operational issues
- Support for deployments, releases, and changes
- Documenting incidents, runbooks, and the knowledge base
- Automation of repetitive operational tasks
- Support for Flex Gateway configuration and on-call activities
Required Qualifications
- 3 to 5 years of experience managing the MuleSoft platform (not API development)
- Terraform, OpenShift, GitHub, Argo CI/CD
- Basic knowledge of AWS and Azure
- Authentication & Authorization (OAuth, OpenID)
- ITIL processes
Desirable
- MuleSoft Flex Gateway
- XML, XSD, WSDL, Java, JSON
- Networking knowledge, certifications, SOAPUI/Postman, ServiceNow, Linux
Other Requirements
- C1 English
- Degree in Computer Science or a related field
- Hybrid model: 3 days in-office / 2 days remote
- Occasional availability outside regular hours and for international travel
Join ITHouse and be part of a challenging and technologically advanced international project.