COMPANY
We are recruiting for a company in the publishing, distribution, and retail book market.
CANDIDATE
This professional’s main responsibilities will include:
- Coordinate and oversee the daily activities of the Customer Service team;
- Leading, motivating, and developing a team of approximately 20 employees;
- Ensuring high standards of quality in customer service;
- Monitor operations, ensuring compliance with defined service levels;
- Track performance metrics and prepare activity reports;
- Identify opportunities for improvement in the department’s processes and procedures.
Profile
- Bachelor’s degree (preferred);
- Proven experience in team management and development;
- Experience in operational supervisory roles in customer service or contact center settings;
- Proficiency in Microsoft Office tools, particularly Excel;
Opportunity to join a stable company.
Selected candidates will be contacted within 10 business days.
EGOR Talent Acquisition
Success Through People