A leading company is looking to strengthen its team by hiring a First-Line Support Technician for its Aveiro location.
CANDIDATE
The successful candidate will be responsible for:
- Providing first-line technical support for wireless systems, networks, and networking infrastructure;
- Diagnosing and resolving incidents, identifying the root cause and ensuring follow-up until resolution;
- Recording, managing, and tracking incidents through the ticket management platform;
- Coordinating requests for corrective and preventive maintenance of equipment;
- Supporting the technical management of maintenance contracts, ensuring compliance with agreed-upon service levels;
- Prepare quotes for technical support and maintenance services;
- Keep technical documentation, service records, and timesheets up to date;
- Monitor and report the status of incidents to the Support and Operations teams;
- Collaborate with various teams on the continuous improvement of processes and the quality of service provided;
- Comply with internal policies and procedures related to information security, data protection, occupational health and safety, and the environment.
PROFILE
- High school diploma, Bachelor’s or Master’s degree in Electronic and Telecommunications Engineering, or equivalent professional experience;
- At least 3 years of professional experience in similar roles;
- Knowledge of TCP/IP networks, switching, routing, Wi-Fi, and communications equipment;
- Experience managing and tracking support tickets and resolving first-line incidents;
- Strong ability to diagnose and resolve technical problems independently, and knowledge of ticket management tools;
- Customer-oriented with a strong sense of responsibility;
- Willingness to coordinate technical interventions and collaborate with internal teams and external service providers;
- Willingness to work shifts and one weekend per month;
- Knowledge of technical English (preferred).
CONDITIONS
- Direct employment contract with the client;
- Hybrid work arrangement in Aveiro;
- Base salary commensurate with experience;
- Corporate benefits.
Selected candidates will be contacted within 10 business days.