At our company, technology is essential to ensuring operational efficiency and the best possible experience for our employees. We are looking for an On-Site Support Technician to strengthen our IT team and provide hands-on, effective, and solution-oriented technical support.
If you have experience in user support and enjoy working in a dynamic environment, this could be the right opportunity for you.
What You’ll Do
- Provide technical support to internal users and Contact Center teams in a Windows environment;
- Diagnose and resolve incidents related to software, hardware, printers, and the network;
- Support the use of Contact Center-specific solutions;
- Manage user accounts and permissions through Active Directory and Microsoft 365;
- Set up and configure equipment for new hires and departing employees;
- Collaborate on IT equipment renewal and management processes;
- Create and maintain technical documentation and support procedures.
What We’re Looking For
- High school diploma (a college degree in Information Technology is preferred);
- 1 to 2 years of professional experience in technical support or helpdesk roles;
- Knowledge of Active Directory; Microsoft 365 / Office 365; Installation and configuration of desktops and laptops; Windows operating systems;
- Working knowledge of English;
- Driver’s license (preferred);
- Willingness to work flexible hours, on-call duty, and occasional travel.
Desired Skills
- Analytical and problem-solving skills;
- User-oriented approach and commitment to service quality;
- Organizational skills and ability to manage priorities;
- Team spirit and proactivity.
What We Offer
- Permanent contract;
- Opportunity to join an experienced and collaborative team;
- A stable project with growth prospects;
- Company benefits.
Additional Information
Location: Lisbon – Sete Rios
Work arrangement: On-site