A person-centred approach
We use design thinking to understand the needs and motivations of workers and companies.
We create interactive experiments which lead participants from learning to action.
How we do it
We observe – to learn with our eyes
- On-the-job observation
We empathise – to experience the difficulties and good practices of workers and clients
- Mystery client
We question – to go deeper
- Focus Group
We design Solutions - to fulfil needs
We implement – to ensure that participants experience and learn
We measure – to understand the impact
- 360º Assessment
- Transfer and ROI
Discover our solutions
Learning, training, reflexion and growth – learning by doing
We develop tailor-made behavioural training actions, requiring attendance or blended learning. We use disruptive methodologies which grab the participants’ interest, lead to reflexion and make it easier to understand knowledge. We employ training and practice to solidify learning.
Some of our specialist areas
- Reception and sales
- Customer service
- Contact Center
- Time Management with Outlook
- Presentation techniques
Example of one of our training sessions:
Learning, reflexion and sharing - hands-on
We design and plan the process which meets the group’s challenge. In the “classroom”, we facilitate knowledge, reflexions and insights. We incentivise the group towards action.
Example of one of our Workshops:
Experience and learning – experiential learning
We develop tailor-made projects, under an outdoor, indoor or mixed regime, based on experiential methodologies. Participants have fun, become excited and learn whilst reflecting on their experiences.
Executive Director – North
University degree in Psychology, Post-Graduate in Human Resources Management, supporting Companies for over 30 years in identifying and selecting professionals who make a difference. Head of the Northern Recruitment and Selection area since 2004.
Edificio Península, Praça do Bom Sucesso, 123-169 - Esc 201
Tel.: 223 402 800